Way harder to exclude needinfo tickets from search results: Requires either using "Custom Search" in the advanced search and setting "Flags | is (not) equal to | needinfo?" or displaying the flag column in search results (cf. During the time of the testing phase, the bug or defect is identified by the tester and it is logged in to the bug tracking tool such as Jira, Bugzilla, etc."Because needinfo is a flag and not an exclusive state, these bugs can also simultaneously be marked as NEW, ASSIGNED, etc, where appropriate." ( quote from Fedora).More obvious way to clear needinfo request: "I am providing the requested information (clears the needinfo request)" checkbox displayed below the comment field of a ticket when the needinfo flag is set.needinfo can be filed against specific persons who are expected to provide missing information needinfo requests addressed to a user are shown on the Bugzilla frontpage under "Requests addressed to me".(Software Development Life Cycle), Bugzilla is a great tool that will facilitate. This was used to track the progress of all of our projects when issues were ticketed, worked on by the appropriate team member, resolved, retested and closed. Figure 5-1 contains a graphical representation of this life cycle. Bugzilla was used as a bug management system for our clients (ranging between 50-250 clients). A checkbox below the comment field is shown (see this screenshot). The life cycle, also known as work flow, of a bug is currently hardcoded into Bugzilla. In practice, at least for open source projects, there is no guarantee that life cycle shown in Figure 1 (as well as any other model) is consistently applied. Implementation as an extension providing a flag, similar to the existing "Backport_WMF" flag.
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